Last updated: April 17, 2026
Thank you for purchasing a Product from Fiction Loom!
Fiction Loom is the trading brand of Martin Bailey Photography K.K.
References to Fiction Loom, we, our, or us, refer to Martin Bailey Photography K.K.
Payments are processed by Paddle as merchant of record.
Refund Requests
All refund requests must be submitted through Paddle’s support system (via paddle.net) or using the support link provided in your Paddle receipt email.
Refunds are reviewed case by case by Paddle and may be approved or declined based on eligibility under Paddle’s terms.
When Refunds May Be Granted
A refund may be considered if:
- The product does not work as describedand the issue cannot be resolved after reasonable support efforts.
- There is confirmed fraud associated with the purchase.
- The request is submitted within 14 days of purchase (this aligns with Martin Bailey Photography K.K.’s internal policy and Paddle’s practical processing window).
When Refunds Are Not Granted
Refunds are generally not provided if:
- You changed your mind after purchasing.
- You decide not to use the product.
- The issue is due to lack of technical skill or incorrect configuration.
- A chargeback or payment dispute was opened before contacting support.
- The product has already been downloaded or used, which may void statutory cancellation rights.
Refund Processing
Approved refunds are issued by Paddle to the original payment method and are subject to Paddle’s processing rules, including payment method and transaction age limitations.
How to Request a Refund
To request a refund:
- Visit the Paddle support portal at paddle.net, or
- Contact Martin Bailey Photography K.K. support within 14 days of purchase and include your order details.
Governing Law and Resolving Disputes
This Policy is subject to the governing law, complaints and disputes provisions set out in our Terms of Service.