Last updated: April 11, 2026
1. Overview
This Privacy Notice explains how Fiction Loom collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or use our software and related services.
Fiction Loom is a trading brand of Martin Bailey Photography K.K.
2. Information We Collect
We may collect:
- contact details such as name and email address
- billing and transaction details provided during purchase
- license and activation-related information
- technical information such as IP address, browser type, device information, and diagnostic data
- support correspondence and account-related communications
We do not intentionally collect more personal data than is reasonably necessary to operate the website, process orders, provide software access, and support customers.
3. How We Use Information
We may use personal information to:
- process and fulfil purchases
- issue software licenses and activation details
- provide downloads, updates, and customer support
- detect fraud, abuse, security incidents, and technical problems
- comply with legal, accounting, and tax obligations
- improve our products, website, and support operations
4. Payment Processing
Payments are processed by Paddle, which acts as the merchant of record for purchases.
Paddle may collect and process billing, tax, payment, and order-related information in accordance with its own privacy and compliance obligations.
5. License And Fulfilment Systems
We may use third-party infrastructure to provision and manage software licenses, downloads, and activation workflows.
Where this is necessary, relevant purchase and customer information may be shared only to the extent needed to provide the service.
6. Legal Bases
Depending on your location, we process personal information because:
- it is necessary to perform a contract with you
- it is necessary for our legitimate business interests
- it is required to comply with legal obligations
- you have given consent where consent is required
7. Data Retention
We retain personal information only for as long as reasonably necessary for:
- order fulfilment
- license management
- customer support
- legal, tax, accounting, and audit obligations
- dispute resolution and fraud prevention
8. Data Sharing
We may share information with:
- Paddle for payment processing, merchant-of-record functions, and tax handling
- hosting, infrastructure, analytics, email, support, or license-service providers where needed
- legal or regulatory authorities where required by law
We do not share or sell personal information in any way other than as stated in this policy.
9. Security
We take reasonable technical and organizational measures to protect personal information, but no system can be guaranteed to be completely secure.
10. International Transfers
Your information may be processed in countries other than your own, depending on the hosting, payment, infrastructure, and support services used to operate Fiction Loom.
Where required, we take reasonable steps to ensure appropriate safeguards are in place.
11. Your Rights
Depending on your location, you may have rights to:
- access your personal information
- request correction of inaccurate information
- request deletion where applicable
- object to or restrict certain processing
- request portability where applicable
- withdraw consent where processing is based on consent
12. Cookies And Similar Technologies
The website may use cookies and similar technologies for essential functionality, analytics, performance, and security.
You can usually control cookies through your browser settings, though disabling some cookies may affect site functionality.
13. Changes To This Notice
We may update this Privacy Notice from time to time. The updated version will be posted on this page with a revised Last updated date.
14. Contact
For privacy-related questions or requests, contact:
support@fictionloom.com